- Company: Alfred and Victoria Associates
- Location: Ikoyi, Lagos
- Job type: Full-time
About the role
Alfred & Victoria Associates is seeking a Client Liaison Officer to serve as the primary point of contact between the organization and its clients. This role focuses on ensuring seamless communication, delivering an excellent client experience, and resolving concerns while coordinating with internal departments to maintain high-quality service delivery.
Responsibilities
- Act as the main contact for client inquiries, feedback, and complaints.
- Build and maintain strong relationships with clients and corporate partners.
- Collaborate with various teams to ensure smooth service delivery and facilitate admission/discharge processes.
- Manage and document client complaints in a timely and professional manner.
- Explain policies, procedures, and service options clearly to clients.
- Maintain updated records of client interactions and generate regular reports on engagement and satisfaction metrics.
Requirements
- Bachelor’s Degree in Business Administration, Healthcare Management, Public Relations, or a related field.
- 5–7 years of experience in client relations or customer service, preferably in a healthcare environment.
- Strong interpersonal and emotional intelligence skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite or CRM software.
- Empathetic, well-organized, and able to manage multiple issues simultaneously.
How to apply
Interested and qualified candidates should send their CV to apply@alfred-victoria.com using the Job Title as the subject of the email.
Apply by email: apply@alfred-victoria.com
