- Company: Accor
- Location: Whistler, BC
- Job type: Full-time
- Salary: $26.25 per hour
About the role
Fairmont Chateau Whistler is seeking a VIP Concierge to provide personalized luxury service to its most valued guests. As the primary point of contact, you will manage the entire guest journey from pre-arrival to post-departure. This full-time, permanent position starts as soon as possible.
Responsibilities
- Serve as the dedicated concierge for VIP guests, anticipating needs to create memorable experiences.
- Coordinate customized itineraries, dining reservations, transportation, and wellness services.
- Deliver seamless arrival, in-stay, and departure experiences that exceed expectations.
- Partner with hotel departments to execute guest arrangements flawlessly.
- Manage guest communications and service recovery with professionalism and discretion.
- Act as a Lobby Ambassador to welcome guests and foster long-term loyalty.
Requirements
- Previous experience in luxury hospitality, concierge, guest relations, or butler service is preferred.
- Exceptional communication, interpersonal, and relationship-building skills.
- Strong organizational skills to manage multiple priorities.
- Proactive problem-solving ability with a passion for outstanding guest experiences.
- Professional, discreet, and highly detail-oriented.
- Comfortable working a flexible schedule, including evenings, weekends, and holidays.
- You must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Pay and benefits
- Base pay of $26.25 per hour.
- Hourly rates increase after 6 months and then yearly up to three years.
- Subsidized staff accommodation provided.
- Complimentary meal in the staff cafeteria per shift.
- Access to the Employee Travel Program with discounts at Fairmont and Accor properties worldwide.
- Hotel leisure benefits including golf and ski passes.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
