- Company: Axon
- Location: Orillia, Ontario (3-4 days onsite at customer location)
- Job type: Full-time
- Salary: CAD 74,250 – 118,800 (Base Pay Range)
About the role
Join Axon as a Technical Account Manager and become a trusted advisor for key customers. You will serve as the primary technical partner, helping clients deploy and adopt Axon’s products effectively. This role is based in Orillia, Ontario, and requires being onsite at the customer location 3-4 days per week. You will work closely with internal teams to represent the customer’s voice and drive product improvements.
Responsibilities
- Act as the main technical liaison between Axon and the customer.
- Provide tier 2 technical troubleshooting and drive issues to resolution.
- Deliver customer training to enhance product understanding and confidence.
- Monitor and report on key performance indicators (KPIs) and service level requirements (SLRs).
- Collaborate with engineering and product teams to communicate feedback and bugs.
- Manage internal deployment records and support software/hardware implementations.
- Maintain customer confidence through clear communication, especially in high-pressure situations.
Requirements
- 5+ years of experience in IT support or deployment roles.
- Proven track record of managing customer relationships and technical projects.
- Experience working with law enforcement or government agencies.
- Knowledge of IT/networking concepts, including Microsoft Azure, Active Directory, and network administration (TCP/IP, DNS, etc.).
- Understanding of Change Management processes.
- Strong analytical, strategic, and creative problem-solving skills.
- Ability to work independently with little management oversight.
Pay and benefits
The base pay range is CAD 74,250 to CAD 118,800. Axon offers a total compensation package that includes base pay, bonus, and stock awards. The company provides a benefits package designed to support employees physically, financially, and emotionally. Note that some roles may require legal eligibility to work in a firearms environment.
How to apply
Apply directly on Axon’s own careers website. Omadaily never charges job seekers.
