- Company: ServiceNow
- Location: Toronto, Ontario, Canada
- Job type: Full-time
- Salary: $125,450 – $175,450 CAD
About the role
ServiceNow is seeking a Staff Site Reliability Engineer to provide senior technical leadership for its Canada Protected B regulated cloud environment. This is an individual-contributor role focused on improving the reliability, availability, and security of critical infrastructure. You will solve complex production problems and influence technical architecture across multiple engineering teams. The position supports a 24×5 operation, requiring you to work a fixed day, swing, or overnight shift Monday through Friday.
Responsibilities
- Provide technical leadership during high-impact production incidents and lead Root Cause Analysis (RCA) to drive systemic fixes.
- Identify recurring reliability risks and lead engineering initiatives to address underlying technical causes.
- Design and lead automation initiatives using Bash, Python, or JavaScript to reduce operational toil.
- Manage and improve infrastructure using Google Cloud Platform (GCP), Kubernetes, and Linux.
- Lead complex database troubleshooting and performance improvements, particularly for PostgreSQL.
- Mentor engineers and promote effective SRE practices, including Git-based workflows and observability standards.
Requirements
- 8+ years of experience with a Bachelor’s degree in a technical field, or equivalent experience.
- Extensive experience administering Linux-based production environments at scale.
- Advanced scripting skills in Bash, Python, and/or JavaScript.
- Significant experience with cloud infrastructure, with a preference for Google Cloud Platform (GCP).
- Strong hands-on experience with Ansible and Puppet for infrastructure automation.
- Deep experience operating and troubleshooting Kubernetes and containerized environments.
- Advanced networking knowledge including TCP/IP, DNS, and load balancing.
- Ability to meet Government of Canada personnel security screening requirements, including obtaining Reliability Status for Protected B access.
- Willingness to work a fixed shift schedule (Day, Swing, or Overnight) as part of a 24×5 operation.
Pay and benefits
- Base pay of $125,450 – $175,450.
- Equity (when applicable) and variable/incentive compensation.
- Health plans, flexible spending accounts, and employee stock purchase plan (ESPP).
- Flexible time away plan and family leave programs.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
