- Company: Twilio
- Location: Remote – Ontario, Canada
- Job type: Full-time
- Salary: $160,320 – $200,400
About the role
Twilio is seeking a Staff Machine Learning Engineer to join the AI/ML Platform team. This position involves building the foundational AI/ML capabilities and common platform tooling that power intelligent engagement experiences across the company. You will influence the design of the company-wide ML/AI Ops foundation, ensuring high quality through rigorous offline and online evaluations. The role requires a builder mindset to bridge theoretical research, production-grade experimentation, and scalable enterprise-quality software.
Responsibilities
- Conduct research and implement state-of-the-art LLM inference and orchestration.
- Identify opportunities to leverage small language models via fine-tuning or distillation.
- Build ML systems that perform reliably at Twilio scale.
- Set standards and tooling for building evaluations across various AI/ML capabilities.
- Rapidly acquire new technical skills in a fast-paced, high-delivery environment.
- Integrate the latest AI development stacks to focus on core differentiation.
Requirements
- 8+ years of applied ML/AI experience with a track record of owning technically ambitious systems end to end.
- Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.
- Proficiency in Python.
- Experience building cloud-based services on AWS, GCP, or Azure, including high-volume data and real-time inference paths.
- Strong fundamentals in statistical machine learning algorithms, transformer models, and LLMs.
- Extensive experience with ML Ops and LLM Ops patterns, including designing rigorous evaluation metrics for non-deterministic AI features.
- Strong communication skills and the ability to collaborate effectively with teammates.
- Familiarity with AI-assisted development tools such as Claude, Codex, GitHub Copilot, or Cursor.
Pay and benefits
The estimated pay range for this role is $160,320 – $200,400, with a target bonus percentage of 12.5%. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Additional compensation may include incentive programs, commissions, and equity grants, depending on the role and location.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
