- Company: ServiceNow
- Location: Vancouver, British Columbia, Canada (Remote)
- Job type: Full-time
- Salary: $109,400 – $191,500 CAD
About the role
ServiceNow is seeking a Staff Incident Response Engineer to join the Cyber Investigation, Response & Automation Team. You will support both commercial and regulated-market customer environments in Canada. This role involves monitoring security tools, correlating events, and leading incident response efforts to protect ServiceNow’s production and regulated environments. The position is based in Vancouver, British Columbia, and is open to remote work.
Responsibilities
- Monitor security tools and systems to defend production and regulated environments.
- Lead incident response efforts and track issues to closure across teams.
- Respond to account-level threats and attacks against customer environments.
- Produce post-incident, forensic, and remediation reports.
- Support audits, compliance requirements, and regulatory investigations.
- Build and maintain incident response playbooks and cybersecurity standards.
- Maintain secure configuration baselines and analyze vulnerabilities.
- Participate in on-call rotations, including after-hours and weekends.
- Assist with the deployment and integration of new security solutions.
Requirements
- 7 to 10+ years of related experience in incident response, digital forensics, or threat hunting.
- Deep understanding of Security Operations Center (SOC) protocols and incident response procedures.
- Experience with SIEM platforms (e.g., Splunk), EDR, and SOAR tools.
- Solid networking foundation, including TCP/IP and core protocols.
- Experience with host and memory forensics on Windows, macOS, and/or Linux.
- Knowledge of cloud security concepts (AWS, Azure, or GCP).
- Coding or scripting experience in general-purpose languages.
- Working knowledge of Canadian regulatory requirements for financial services and public sector clients.
- Experience integrating AI into work processes or problem-solving.
- Excellent written and verbal communication skills.
- Willingness to work weekend and after-hours shifts.
- Eligibility to obtain and maintain Government of Canada Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.
Pay and benefits
- Base pay: $109,400 – $191,500 CAD.
- Equity (when applicable) and variable/incentive compensation.
- Health plans, including flexible spending accounts.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
