- Company: ServiceNow
- Location: Montreal, Quebec
- Job type: Full-time
About the role
ServiceNow is looking for a Staff Applied Research Scientist to join their AI Research team in Montreal. In this position, you will tackle complex, vaguely defined problems where no standard playbook exists yet. Your goal is to transform ambiguous challenges into concrete, testable directions by building, training, and evaluating AI agents. You will work to de-risk new concepts before the wider organization commits to them, ensuring that your findings shape the research agenda, product roadmap, and evaluation practices.
Responsibilities
- Decide which research questions are worth pursuing and propose models and techniques to answer them.
- Build, train, and evaluate AI agents to determine their effectiveness in complex enterprise environments.
- Prototype quickly and stress-test assumptions by collaborating with the Forward Deployed Engineering team.
- Validate ideas against real customer workflows and analyze why prototypes may fail in the field.
- Set technical direction for applied projects and mentor researchers and interns.
- Represent the team’s work through publications, conference talks, and open-source contributions.
Requirements
- PhD in computer science, machine learning, or a related field, or equivalent research experience.
- At least three years of post-PhD experience, including work on production systems or systems used by real users.
- Ability to break down ill-defined problems, form hypotheses, and design experiments to test them.
- Hands-on experience implementing, training, and evaluating LLM-based systems and agent architectures.
- Experience designing evaluations, including defining metrics, building test sets, and analyzing failure modes.
- Working knowledge of AI security and safety issues, such as prompt injection and data leakage.
- Strong software development skills in Python and modern ML frameworks, with a focus on reproducible code.
- Experience mentoring researchers, engineers, or interns.
- Advanced use of agentic tools in your own workflow.
Pay and benefits
Specific salary details are not listed in the job description. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) depending on the role. The company is an equal opportunity employer and provides accommodations for candidates who need them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
