- Company: Axon
- Location: Remote (Canada)
- Job type: Full-time
- Salary: CAD 24.34 – 38.94 (Base Pay Range)
About the role
Axon is looking for a Senior Technical Support Representative to join their team remotely from Canada. In this role, you will provide high-quality technical support to customers using the Axon Fusus solution. You will act as a subject matter expert on the platform, including its apps, APIs, and development roadmap. This position focuses on both hardware and software support, ensuring you meet or exceed performance and quality goals while helping customers with their safety and justice technology needs.
Responsibilities
- Respond to and resolve customer support requests via email and telephone.
- Troubleshoot technical issues and follow Axon Fusus escalation policies.
- Work with industry-standard Video Management Systems (VMS), IP cameras, and Linux networking tools.
- Collaborate with the Implementation team to assist with geospatial setup for customer locations.
- Document all completed work within the Axon Fusus CRM support tool.
- Participate in sponsored training and certifications to advance technical skills.
Requirements
- One year of experience working in information systems and networking.
- Strong knowledge of enterprise network equipment, including routers, firewalls, tunnels, configuration, and data flow.
- Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired.
- Completion of, or working toward, a college degree in a technical discipline.
- Certifications such as Network+, Security+, or Linux+ are preferred.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain RCMP Clearance.
Pay and benefits
- Base pay range: CAD 24.34 – 38.94.
- Competitive salary and retirement plan with employer match (noted as 401k in the ad, which may vary by location).
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, Dental, and Vision plans.
- Fitness programs and emotional & mental wellness support.
- Learning & Development programs and Employee Resource Groups (ERGs).
How to apply
Apply directly on Axon’s own careers website. Omadaily never charges job seekers.
