- Company: Okta
- Location: Toronto, Ontario, Canada
- Job type: Full-time
- Salary: CAD 152,000 – 209,000 (OTE)
About the role
Okta is seeking a Senior Customer Success Manager to support the growth and retention of its Enterprise Sector in Toronto. In this position, you will report to the Regional Manager, Customer Success. Your primary focus is to act as a strategic and trusted advisor, aligning Okta’s innovations with customers’ business objectives. You will drive higher business value and foster executive alignment between Okta and its clients.
Responsibilities
- Deliver Customer Value: Build strong relationships with customers and C-level executives to understand business goals, ensure retention, and translate technical concepts into actionable business outcomes.
- Drive for Results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Collaborate Internally: Champion customers by mobilizing cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
- Represent Customer Voice: Gather feedback to drive continuous improvement and challenge processes where necessary.
- Guide Adoption: Identify and communicate new products and features, helping customers adopt Okta’s agentic capabilities.
- Manage Renewals: Identify renewal risks, collaborate on remediation, and proactively spot expansion opportunities.
Requirements
- 5+ years of experience in customer success, account management, or consulting, preferably with large, complex enterprises and SaaS-based technical products.
- Strong track record of delivering exceptional customer experiences and raising performance standards.
- High emotional intelligence and elite relationship management skills, particularly with executive stakeholders.
- Exceptional presentation and communication skills for engaging with C-level executives.
- Strong listening, analytical, and problem-solving abilities.
- Ability to work collaboratively across functions.
- Good technical skills; experience with enterprise security tools is preferred.
- Willingness to travel up to 25%.
Pay and benefits
- Annual OTE Range: CAD 152,000 – 209,000.
- Additional Compensation: Equity (where applicable) and bonus.
- Benefits: Health, dental, and vision insurance; RRSP with a match; healthcare spending; telemedicine; and paid leave including PTO and parental leave.
How to apply
Apply directly on Okta’s own careers website. Omadaily never charges job seekers.
