- Company: Okta
- Location: Toronto, Ontario, Canada
- Job type: Full-time
About the role
Okta is seeking an experienced technical writer to create and deliver customer-centered technical content. In this position, you will collaborate with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. Your goal is to produce practical content that helps customers successfully adopt and deploy Okta solutions. Note that this role requires in-person onboarding in the office during the first week of employment.
Responsibilities
- Design, develop, edit, and deliver accurate developer and admin documentation for Okta products.
- Collaborate with Engineering, Product Management, Design, QA, Support, and Information Development teams to ensure content quality and accuracy.
- Follow established documentation guidelines to produce high-quality materials.
- Manage multiple projects and prioritize tasks while supporting various engineering teams.
- Work with developers to review API documentation.
- Analyze customer feedback before and after delivery to improve content depth, quality, and relevance.
Requirements
- 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products.
- Practical experience with topic-based writing, minimalism, and simplifying complex tasks.
- Experience writing documentation for SDKs, CLIs, REST APIs, and developer tools.
- Experience creating customer-facing documentation and release notes.
- Proficiency with Markdown, code editors, and source code control tools such as Git and GitHub.
- Experience using Oxygen or similar DITA authoring tools.
- Experience leveraging GenAI tools such as Claude, Gemini, or ChatGPT in the documentation lifecycle.
- A proven record of writing accurate, clear, and concise documentation for a global audience, with the ability to plan and prioritize deliverables.
Pay and benefits
Specific salary details are not listed in the job advertisement. Okta emphasizes supporting employee well-being, driving social impact, and developing talent through a global community spanning over 20 offices. The company is an Equal Opportunity Employer and provides reasonable accommodations for applicants and employees as needed.
How to apply
Apply directly on Okta’s own careers website. Omadaily never charges job seekers.
