- Company: GitLab
- Location: Remote, Canada
- Job type: Full-time
- Salary: $115,200 – $194,400 USD (US Residents Only)
About the role
GitLab is looking for a Senior Solutions Architect Operations Manager to act as the operational business partner for its Solutions Architect (SA) team. In this senior individual contributor role, you will report to the Director of Customer Experience Operations. Your primary focus is to own and improve the operational toolkit that helps SAs drive growth and deliver value to customers. You will ensure that tools, workflows, and reporting are effective and aligned with the SA’s role throughout the customer journey.
Responsibilities
- Own the SA operational toolkit, including business requirements for systems, workflows, processes, and documentation.
- Partner with Revenue Technology and Analytics teams on implementation, data quality, and operational controls.
- Manage operational support requests for tooling, access, and data issues, including triage and root-cause analysis.
- Improve processes for requesting, assigning, and tracking SA engagements, including automating manual steps.
- Document and operationalize the SA engagement model, including handoff criteria and rules of engagement.
- Own SA reporting requirements and data quality standards to provide visibility into capacity and outcomes.
- Support SA leaders with coverage planning, business reviews, and operating rhythms.
- Translate field feedback into operational improvements and lead their testing and rollout.
Requirements
- Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
- Understanding of technical sales, pre-sales, and SA engagement models.
- Hands-on experience with Salesforce or comparable CRM tools, reporting, and workflow improvement.
- Structured problem-solving skills to turn ambiguous issues into clear workstreams.
- Strong quantitative skills and proficiency in Excel or Google Sheets for modeling.
- Strong hands-on experience with AI-native tools for custom reports and data modeling.
- Ability to work independently and influence across a global, distributed organization.
- Preferred: Experience in B2B software, SQL, or DevSecOps.
Pay and benefits
The base salary range of $115,200 – $194,400 USD is intended for residents of the United States only. This range does not include bonuses, equity, or benefits. Sales roles are eligible for incentive pay targeted at up to 100% of the offered base salary. GitLab offers benefits including Flexible Paid Time Off, Equity Compensation, an Employee Stock Purchase Plan, a Growth and Development Fund, and Parental Leave.
How to apply
Apply directly on GitLab’s own careers website. Omadaily never charges job seekers.
