- Company: ServiceNow
- Location: Toronto, Ontario
- Job type: Full-time
- Salary: $102,050 – $152,050
About the role
ServiceNow is seeking a Senior Site Reliability Engineer to support its Canada Protected B regulated cloud environment. In this role, you will ensure the reliability, availability, scalability, security, and performance of critical cloud infrastructure and services. You will work across the technology stack, including operating systems, cloud infrastructure, networking, containers, databases, and observability.
This position is part of a 24×5 Site Reliability Engineering operation. Engineers are assigned to a fixed day, swing, or overnight shift to provide continuous operational coverage Monday through Friday. Each shift includes eight hours of scheduled work and a one-hour unpaid meal period.
Responsibilities
- Independently troubleshoot and resolve complex production issues across infrastructure, application, database, network, container, and cloud layers.
- Participate in and lead incident management activities, including diagnosis, mitigation, and service recovery.
- Lead or contribute to Root Cause Analysis (RCA) and translate lessons learned into corrective engineering work.
- Develop scripts and operational tooling using Bash, Python, and/or JavaScript to automate repetitive activities.
- Build and maintain infrastructure and configuration automation using Ansible and Puppet.
- Administer and troubleshoot Linux-based production systems at scale.
- Operate and troubleshoot Kubernetes environments and containerized workloads.
- Administer and performance-tune relational database technologies, preferably PostgreSQL.
- Use Git and source-control-based workflows to develop and maintain infrastructure code.
- Collaborate with application engineering, infrastructure, and security teams to improve service reliability.
Requirements
- 5+ years with a Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field; or 3 years and a Master’s degree; or a PhD without experience; or equivalent relevant engineering work experience.
- Strong production experience administering and troubleshooting Linux operating systems.
- Strong scripting and automation experience using Bash, Python, and/or JavaScript.
- Hands-on experience with cloud infrastructure, with Google Cloud Platform (GCP) preferred.
- Hands-on configuration management and automation experience using Ansible and Puppet.
- Practical experience operating and troubleshooting Kubernetes production environments.
- Strong working knowledge of Git and source-control-based engineering workflows.
- Strong database administration and troubleshooting experience, preferably with PostgreSQL.
- Strong networking knowledge, including TCP/IP, DNS, IP addressing, routing, and load balancing.
- Experience supporting production services through incident management and Root Cause Analysis.
- Experience with monitoring and observability of applications and infrastructure at scale.
- Ability to independently analyze complex operational problems and determine technical solutions.
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Candidates must meet applicable Government of Canada personnel security screening requirements, including the ability to obtain and maintain the personnel security status required for the role.
- Access to Protected B information, assets, or systems requires Reliability Status.
- The employee must perform their duties while physically located in Canada.
Pay and benefits
The base pay for this position is $102,050 – $152,050. This range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Additional compensation may include equity (when applicable) and variable/incentive compensation. ServiceNow offers health plans, including flexible spending accounts, an Employee Stock Purchase Plan (ESPP), matching donations, a flexible time away plan, and family leave programs.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
