- Company: Twilio
- Location: Remote – Canada
- Job type: Full-time
- Salary: $99,760-$124,700.00 CAD
About the role
Twilio is seeking a Senior Program Manager to design and deliver high-impact talent development experiences for employees globally. You will act as a strategic thought partner and program lead for flagship development initiatives. Reporting to the Senior Director of Talent Development, you will architect and optimize existing programs while evaluating new tools to empower learning teams. This role requires operating at a strategic level while staying deeply involved in the details of day-to-day development optimization.
Responsibilities
- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence.
- Act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and deploy targeted learning solutions.
- Own the end-to-end lifecycle of flagship development initiatives, from needs assessment to impact measurement.
- Define and champion a global learning strategy to close critical skill gaps across all business units.
- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences.
- Maximize global engagement and participation in talent development initiatives through compelling communications and support for internal career mobility.
Requirements
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
- Comfort operating independently and making high-impact decisions in ambiguous environments.
- Willingness to travel for in-person training (approx. one trip per quarter).
- Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.
Pay and benefits
- Salary range: $99,760-$124,700.00 CAD.
- Target Bonus Percentage: 15%.
- Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
- Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
