Customer Service

Lead Piercer at Mejuri

Posted

  • Company: Mejuri
  • Location: Chinook, Calgary
  • Job type: Full-time or Part-time
  • Salary: $27.00 – $35.00 per hour

About the role

Mejuri is seeking a Lead Piercer to join their team in Chinook, Calgary. As the heartbeat of the piercing studio, you will drive customer service excellence, profitability, and a positive environment for clients. This role involves managing daily studio operations while maintaining the highest standards of safety and hygiene.

Responsibilities

  • Guide the customer journey from greeting to aftercare education, ensuring a professional and calm experience.
  • Manage studio operations, including inventory, scheduling, and communication with the Store Manager and Store Services team.
  • Maintain strict health and safety standards, including cleanliness, sharps disposal, and legal compliance.
  • Provide expertise on piercing jewelry, including materials, gemstones, and ear stacking design.
  • Explain service procedures, risks, and proper aftercare to clients, identifying any medical concerns beforehand.
  • Lead by example on the sales floor, training staff on Mejuri’s selling steps and service expectations.

Requirements

  • At least 2 years of experience with needle piercing.
  • Experience working with threadless jewellery.
  • Current First Aid and Blood-borne Pathogens certifications.
  • Experience using an autoclave or statim.
  • Ability to meet local registration and licensing requirements, including Practitioner Registration and vaccination protocols.
  • Strong knowledge of local piercing laws and health and safety protocols.
  • Excellent communication and customer service skills.

Pay and benefits

  • Base pay range of $27.00 – $35.00 per hour, depending on experience.
  • Comprehensive medical, dental, and mental health coverage for Canadian employees.
  • Paid time off, including vacation and sick days.
  • 4 months of 80% parental leave salary top-up.
  • 100% of tips earned.
  • Generous product discount and access to an in-house retail learning program.

How to apply

Apply directly on Mejuri’s own careers website. Omadaily never charges job seekers.

Apply on the employer’s website →