- Company: Accor
- Location: Lake Louise, AB
- Job type: Full-time
About the role
Join the Fairmont Chateau Lake Louise team in Banff National Park as a Housekeeping Operations Manager. This permanent, full-time position starts in November 2026. You will lead a team of housekeeping professionals to deliver luxury service and maintain high cleanliness standards. The role offers the unique opportunity to live and work in a national park while enjoying subsidized on-site accommodations.
Responsibilities
- Supervise and support all housekeeping staff, including room attendants and public area teams.
- Ensure guest rooms, public areas, and back-of-house spaces meet Fairmont’s luxury standards.
- Schedule staffing levels based on occupancy and operational needs.
- Maintain communication with other departments such as Front Office and Engineering.
- Conduct regular inspections to ensure compliance with LQA standards.
- Respond to guest feedback and resolve service issues promptly.
- Train, coach, and evaluate team performance to foster a culture of growth.
- Manage departmental budgets, inventory, and supply ordering.
- Ensure compliance with health and safety regulations.
- Lead sustainability initiatives and update standard operating procedures.
Requirements
- Previous housekeeping management experience, preferably in a luxury hotel environment.
- Proficiency in Microsoft Office Suite; knowledge of Opera or similar property management systems is an asset.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Availability to work on holidays, weekends, overnights, and other non-day shifts.
- You must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Pay and benefits
- Subsidized staff accommodation provided on-site for full-time employees.
- One complimentary meal per shift in the staff cafeteria.
- Comprehensive benefits package including Medical, Vision, and Dental.
- Extended benefits for full-time permanent employees, including Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), and Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000).
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent employees.
- Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Access to the Mountain Explorer Travel Program, offering discounted room rates and 50% off food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper, and Whistlet.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
