- Company: Accor
- Location: Edmonton, AB
- Job type: Full-time
- Salary: $24.93 – $25.93 CAD per hour
About the role
Join the team at Fairmont Hotel Macdonald, a MICHELIN Key 2025 property in the heart of Edmonton. As a Guest Service Agent and Night Auditor, you will report to the Front Office Manager. You will handle guest interactions, financial transactions, and night auditing functions while maintaining the hotel’s high service standards. This is a full-time position requiring a night shift from 11:00 pm to 7:00 am.
Responsibilities
- Greet guests, process check-ins, and settle accounts while adhering to service standards.
- Maintain accurate posting of charges and review routing and rates.
- Resolve customer concerns to ensure guest satisfaction.
- Perform cashiering functions, including currency exchange and balancing floats.
- Assist in handling emergency situations and train front desk agents.
- Promote and up-sell hotel services to maximize revenue.
- Monitor room inventory and manage conflicting priorities in a fast-paced environment.
Requirements
- High school diploma is required.
- Two years of college education is an asset.
- One year of hotel front desk or night audit experience is an asset.
- Experience with Property Management Systems (such as Opera) and Microsoft Office is an asset.
- Strong verbal and non-verbal communication skills in English.
- Ability to handle cash accurately and work well under pressure.
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Pay and benefits
- Hourly rate: $24.93 – $25.93 CAD gross per hour.
- Comprehensive benefits package including Medical, Vision, and Dental.
- Mental health benefits up to $5,000/year for full-time permanent employees.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
- Employee travel program with discounts on rooms and food & beverage at Fairmont and Accor properties worldwide.
- Access to a comprehensive wellness platform and learning programs through Accor Academies.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
