- Company: Accor
- Location: Banff, AB
- Job type: Full-time
- Salary: $20.18 per hour
About the role
Work at the forefront of the guest experience at Fairmont Banff Springs, one of Western Canada’s most spectacular alpine destinations. This full-time position is based in Banff, AB, and offers a unique work-life balance in a community of hospitality enthusiasts and outdoor adventurers.
Responsibilities
- Provide professional, friendly, and engaging service to all guests.
- Handle check-ins, check-outs, and settle guest accounts while following service standards.
- Document guest requests, complaints, or issues immediately and notify the appropriate personnel.
- Follow up on guest issues to ensure resolution and satisfaction.
- Assist guests with information about hotel facilities.
- Respond to guests at the Reception Desk and drive revenue through up-selling room brands.
- Adhere to departmental and hotel policies, procedures, and safety standards.
Requirements
- Ability and willingness to work various shifts, including evenings, weekends, early mornings, and overnights.
- Previous experience in Front Desk or customer service is an asset.
- Previous Property Management System (PMS) experience is an asset.
- Proficiency in English (verbal and written); a second language is an asset.
- Strong communication, analytical, organizational, and administrative skills.
- Strong interpersonal and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment and as part of a team.
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Pay and benefits
- Starting rate of $20.18 per hour, with increases based on tenure (up to $25.65 at three years).
- Subsidized staff accommodation provided on-site for full-time employees.
- One complimentary meal per shift in the staff cafeteria.
- Comprehensive benefits package including Medical, Vision, Dental, Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent employees.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent employees.
- Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Access to the Mountain Explorer Travel Program, including exclusive room rates and 50% off food & beverage at select Fairmont Resorts.
- Discounts at the resort’s Food & Beverage Outlets, Fitness Centre, Spa, and Golf Courses.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
