- Company: Twilio
- Location: Remote – Canada (Ontario, British Columbia, or Alberta)
- Job type: Full-time
- Salary: CAD 90,800.00 – CAD 113,500.00 + 15% Target Bonus
About the role
Twilio is looking for a sharp, data-oriented Fraud Specialist to join their Supplier Operations & Governance team. This is a remote position based in Ontario, British Columbia, or Alberta, Canada. Unlike a standard billing role, this position focuses on financial investigation, root cause analysis, and strategic dispute negotiation. You will work with customers and partners to resolve billing issues and fraudulent misuse of services, such as Artificially Inflated Traffic (AIT) or International Revenue Share Fraud (IRSF).
Responsibilities
- Investigate billing discrepancies, overcharges, and unpaid balances with carriers and customers.
- Negotiate dispute resolutions, settlements, and payment terms with external parties.
- Analyze call and messaging data to identify fraud or root causes of billing errors.
- Build dashboards to track dispute lifecycle metrics and communicate key performance indicators.
- Advise account managers and management on best practices for handling billing disputes.
- Partner with data analytics, engineering, and accounting teams to reconcile accounts.
Requirements
- 8+ years of professional experience in telecom operations, fraud operations, vendor management, collections, or consulting.
- Strong written and verbal communication skills.
- Experience negotiating disputes with customers or vendors.
- Proficiency in data tools such as Excel, Google Sheets, Looker, or SQL.
- Experience in project management and collections or billing analysis.
- Knowledge of the A2P SMS ecosystem, international traffic routing, and fraud frameworks (e.g., GSMA, i3forum) is desired.
Pay and benefits
- Salary range: CAD 90,800.00 – CAD 113,500.00.
- Target bonus: 15%.
- Competitive pay, generous time off, and parental/wellness leave.
- Healthcare coverage and a retirement savings program.
- Eligibility for incentive programs, commissions, and equity grants based on role.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
