- Company: Accor
- Location: Edmonton, AB
- Job type: Full-time
- Salary: $42,500 – $63,800 CAD Gross Annually
About the role
Fairmont Hotel Macdonald is seeking a Fairmont Gold Supervisor to lead the front desk team for our exclusive “hotel within a hotel” experience. You will report to the Manager of Front Office and ensure that the Fairmont Gold Lounge meets our high standards of luxury and personalized service. This role is ideal for a hospitality professional who thrives in a fast-paced, high-end environment.
Responsibilities
- Provide warm, anticipated service to exceed the expectations of discerning guests.
- Perform all front desk duties, including posting charges, check-in/out procedures, and auditing.
- Review Fairmont Gold reservations for accuracy and adherence to standards.
- Offer exceptional concierge information on local attractions, dining, and events.
- Coordinate seamless arrival and departure experiences for VIPs and market mix guests.
- Empower colleagues to resolve guest service challenges and track service recovery.
- Maintain communication with all hotel departments to ensure consistent delivery of Fairmont Gold standards.
- Be available for shift work, including weekends, mornings, and evenings.
Requirements
- Minimum 1 year of previous Front Desk supervisory experience in a large hotel (preferred).
- Excellent knowledge of Micros-Opera Property Manager, Word, and Excel.
- Experience in Royal Service and guest recovery.
- Graduate of a Hotel Management or Hospitality program (an asset).
- Strong written and verbal communication skills with high attention to detail.
- Ability to work well under pressure in a fast-paced environment.
- ProServe certification and legal ability to serve alcohol in Alberta (18 years of age).
- Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
- Physical ability to stand, walk, and lift up to 30 lbs.
Pay and benefits
- Salary range: $42,500 – $63,800 CAD Gross Annually.
- Comprehensive benefits package including Medical, Vision, and Dental.
- Mental Health benefits up to $5,000/year for full-time permanent employees.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
- Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Comprehensive wellness platform (Greenshield) for mental health and wellbeing support.
- Learning programs through our Academies and career development opportunities with national and international promotion potential.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
