- Company: Accor
- Location: Montreal, QC
- Job type: Full-time
About the role
Accor is seeking an experienced professional to join the Fairmont Le Reine Elizabeth team in Montreal. As the Assistant Director of Front Office, you will act as the hotel’s on-duty director and primary representative for guests. You will oversee daily operations for the reception, concierge, baggage, and wellness services, ensuring that the luxury standards of the Fairmont brand are consistently met.
Responsibilities
- Supervise front office services: Manage daily operations for reception, concierge, baggage, and wellness centers while collaborating with other departments to ensure high-quality service.
- Lead and develop staff: Participate in recruitment, training, performance evaluations, and disciplinary management to maintain a motivated team.
- Manage guest relations: Handle complaints, monitor guest reviews, and foster loyalty through personalized and warm service.
- Oversee financials: Supervise budgets, plan schedules, control costs, and manage productivity to meet financial goals.
- Ensure safety and compliance: Apply security policies, manage emergency procedures, and maintain a safe working environment for staff and guests.
Requirements
- Experience: Minimum 1 to 3 years of staff management experience, including leadership in a unionized environment.
- Languages: Excellent oral and written communication skills in both French and English to interact with international clientele.
- Availability: Ability to work flexible schedules, including evenings, nights, weekends, and holidays.
- Skills: Strong interpersonal skills, ability to remain calm under pressure, and a structured, methodical approach to problem-solving.
- Technical: Good knowledge of computer tools; experience with hotel management, payroll, or planning software (such as Opera or Dayforce) is an asset.
Pay and benefits
- Travel discounts: Access to discounted rates at over 5,700 Accor hotels worldwide.
- Insurance: Competitive insurance plan, mostly paid by the employer.
- Retirement: Pension plan available after three months of service.
- Employee Assistance Program (EAP): Free access to mental health support, legal and financial advice, nutrition services, and career coaching.
- Perks: Free meals in the cafeteria (taxable benefit), complimentary dry cleaning, and discounted access to the hotel gym.
- Development: Opportunities for career growth within the property and across the global Accor network.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
