- Company: Accor
- Location: Lake Louise, AB
- Job type: Full-time
- Salary: $20.69/hour
About the role
Work as a Dining Reservations Agent at Fairmont Chateau Lake Louise in Banff National Park. You will serve as an ambassador for the hotel’s dining experience, ensuring guests feel welcome and valued. This is a permanent, full-time position starting in November 2026.
Responsibilities
- Book and enter dining reservation requests using a computerized reservation system.
- Maintain detailed knowledge of all Food & Beverage outlets and their menu offerings.
- Promote and sell in-house or upcoming Food & Beverage events.
- Collaborate with Food & Beverage outlets to communicate guest requests or special celebrations.
- Answer telephone and email inquiries in a timely manner.
Requirements
- Customer service experience, preferably in a restaurant or hospitality setting.
- Proficiency in POS platforms including Silverware and OpenTable.
- Skills in Microsoft Office Suite (Word, Excel, Outlook).
- Availability to work on holidays, weekends, overnights, and other non-day shifts.
- You must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Pay and benefits
- Pay rate of $20.69/hour.
- Subsidized staff accommodation provided on-site for full-time employees.
- One complimentary meal per shift in the staff cafeteria.
- Comprehensive benefits package including Medical, Vision, and Dental.
- Extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), and Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent employees.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
- Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Access to the Mountain Explorer Travel Program, offering discounted room rates and 50% off food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper, and Whistlet.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
