- Company: Stripe
- Location: Canada
- Job type: Full-time
About the role
Clerky, recently acquired by Stripe, builds software that simplifies legal paperwork for startups and their attorneys. As a Customer Support Specialist, you will serve as the primary point of contact for founders, investors, and lawyers. This role is highly customer-centric, with a strong emphasis on providing world-class service and maintaining high satisfaction ratings. You will work remotely and independently, handling nuanced questions that often require critical thinking and iterative feedback.
Responsibilities
- Write thoughtful and empathetic replies to customer emails using Help Scout.
- Create and maintain help center articles, identifying new topics based on customer inquiries.
- Collaborate with the engineering team to debug software issues reported by customers.
- Develop and manage new workflows for customers to complete legal paperwork.
- Assist the product team by testing new features and bug fixes, and sharing customer feedback.
- Identify and communicate trends in customer issues to other team members.
Requirements
- Genuine passion for helping people and high emotional intelligence.
- Exceptional written English communication skills, with the ability to write precisely and succinctly.
- Strong logical and analytical thinking skills.
- Extremely detail-oriented approach to work.
- Comfort with working remotely and independently.
- Technologically savvy, with confidence in using new software without extensive training.
- Willingness to give and receive frequent feedback.
- Internal motivation to strive for excellence in all tasks.
How to apply
Apply directly on Stripe’s own careers website. Omadaily never charges job seekers.
