- Company: Axon
- Location: Canada (Remote, West Coast)
- Job type: Full-time
- Salary: CAD 74,250 – 118,800 (Base Pay Range)
About the role
Join Axon to help protect life by building long-term strategic partnerships with larger customers. As a Customer Success Manager, you will serve as the primary point of contact for clients, helping them achieve operational goals through Axon’s products. This is a remote position based in Western Canada, requiring 25-35% travel.
Responsibilities
- Relationship Management: Build trusted partnerships with command staff and facilitate executive business reviews.
- Onboarding: Set the tone for the partnership, clarify timelines, and translate deployment goals into success criteria.
- Internal Alignment: Act as a liaison between Sales, Professional Services, Support, and the customer.
- Adoption & Value: Track product usage, create success plans, and support rollout planning for new use cases.
- Issue Escalation: Coordinate cross-functionally to resolve high-impact issues and manage critical escalations.
- Renewals: Prepare accounts for renewal discussions and identify upsell or cross-sell opportunities.
Requirements
- Bachelor’s degree or equivalent work experience.
- 5+ years in a customer-facing role, including 3+ years with Enterprise-level customers.
- Strong project management skills with a proven system for tracking multiple requests.
- Experience tracking product adoption and customer engagement through data-analysis tools.
- Exceptional organizational, presentation, and communication skills.
Pay and benefits
The base pay range is CAD 74,250 to CAD 118,800. Axon offers a total compensation package that includes base pay, bonus, and stock awards. Benefits are designed to support you physically, financially, and emotionally.
How to apply
Apply directly on Axon’s own careers website. Omadaily never charges job seekers.
