- Company: Accor
- Location: Ottawa, ON, ca
- Job type: Part-time
- Salary: $26.57/hour
About the role
Fairmont Château Laurier, located next to the Parliament Buildings in Ottawa, is seeking a part-time Royal Service Agent. You will report to the Royal Service & Loyalty Manager and play a key role in delivering professional service to guests during overnight shifts.
Responsibilities
- Provide friendly and engaging service to internal and external guests.
- Process and redirect calls, ensuring follow-up on all requests.
- Act as a liaison for guests needing information about hotel services.
- Deliver wake-up calls and maintain guestroom telephone functionality.
- Organize daily amenity reports and process same-day requests.
- Take in-room dining orders and restaurant reservations.
- Create bills and post charges to guest accounts.
- Maintain proper telephone etiquette and follow emergency procedures.
- Assist in training new colleagues as needed.
Requirements
- Availability to work overnight shifts.
- Fluency in both official languages.
- Previous related experience in guest services.
- Smart Serve certificate is required.
- Experience with Point of Sale systems is preferred.
- Food and Beverage experience is a strong asset.
- Ability to type at least 40 words per minute.
- Strong telephone manners and computer familiarity.
- Reliable, responsible, and able to function effectively in emergency situations.
Pay and benefits
- Full rate of pay of $26.57/hour.
- 50% Food & Beverage discount in hotel restaurants.
- Employee benefit card with discounted rates at Accor properties worldwide.
- Access to learning programs through Accor Academies.
- Opportunities to participate in Corporate Social Responsibility activities.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
