- Company: Accor
- Location: Lake Louise, AB, ca
- Job type: Full-time
- Salary: $20.63/hour
About the role
Basin Glacial Waters is a new wellness facility at Fairmont Chateau Lake Louise. As a Concierge, you will guide guests toward wellness experiences while managing bookings and collaborating with the Fairmont Spa team. This is a permanent, full-time position starting in November 2026.
Responsibilities
- Handle reservations and respond to guest inquiries via phone, email, and voicemail.
- Work with the Fairmont Spa concierge to offer additional treatment options.
- Meet booking quotas and promote hotel services and spa amenities.
- Generate daily reports, maintain office records, and ensure reservation accuracy.
- Assist facility attendants and lounge servers during peak times.
Requirements
- Previous reservations or sales experience is an asset.
- Experience with Opera PMS, Central Reservations System (CRS), or Book4Time is an asset.
- Strong communication, analytical, and organizational skills.
- Working knowledge of Microsoft Word and Excel.
- Willingness to work shifts, including split shifts, and stand for long periods.
- Ability to lift up to 20 lbs.
- Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Pay and benefits
- Pay rate of $20.63/hour.
- Subsidized on-site staff accommodation for full-time employees.
- One complimentary meal per shift in the staff cafeteria.
- Comprehensive medical, vision, and dental benefits, including mental health and fertility support.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
- Employee travel program with discounts at Fairmont and Accor properties worldwide.
- Access to the Mountain Explorer Travel Program for discounted rates at select Fairmont Resorts.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
