- Company: Accor
- Location: Banff, AB
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Rimrock Banff is seeking an Adventure Concierge to join their team starting in December 2026. In this role, you will act as a connector and curator, helping guests discover the magic of Banff National Park through personalized recommendations. You will partner with local guides and outfitters to match guests with the perfect journey, providing practical advice and gear insights to build their confidence. This position combines guest engagement with retail support within the Adventure Centre.
Responsibilities
- Guest Engagement: Curate meaningful experiences through thoughtful conversation and prepare personalized itineraries based on seasonal highlights.
- Expert Knowledge: Maintain in-depth knowledge of Banff National Park trails, safety considerations, and cultural touchpoints.
- Retail Support: Contribute to merchandising, maintain retail displays, and operate the POS system for guest transactions.
- Collaboration: Work closely with internal departments and local partners to ensure accurate and up-to-date experience information.
- Operational Excellence: Maintain accurate documentation for bookings, vendor coordination, and inventory.
Requirements
- Previous experience in concierge, guest services, adventure tourism, or a similar guest-facing role.
- Strong knowledge of Banff National Park, or a commitment to learning quickly.
- Excellent communication and storytelling skills.
- Comfort working in a structured environment that prioritizes accuracy and consistency.
- Confidence using digital tools, mapping platforms, and POS software.
- Must be legally authorized to work in Canada.
Pay and benefits
- Comprehensive benefits package including Medical, Vision, and Dental, plus extended benefits like Mental Health and Fertility Drugs after three months of full-time permanent status.
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings.
- Employee travel program with discounts on room rates and food & beverage at Accor properties worldwide.
- Access to the Mountain Explorer Travel Program, offering exclusive room rates and 50% off food & beverage at Accor Hotels in Banff, Lake Louise, Jasper, and Whistler.
- One complimentary buffet meal per shift in the staff cafeteria.
- Subsidized shared staff accommodation for full-time status, subject to availability.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
