- Company: DKT International Nigeria
- Location: Lagos
- Job type: Contract
- Deadline: 13 November 2026
About the role
DKT International Nigeria is a social marketing organization dedicated to providing safe and affordable options for family planning and HIV prevention. We are looking for a dynamic and committed individual to join our team in Lagos as a Call Centre Agent. This is a contract position focused on supporting customers with family planning queries and product information.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner.
- Identify customer needs, clarify information, and provide solutions or alternatives.
- Guide callers through family planning methods and product usage.
- Follow established call centre scripts when discussing family planning and sexual reproductive health.
- Identify and escalate priority issues to senior management.
- Provide accurate answers to family planning-related queries.
- Follow up with customers as required.
Requirements
- OND, HND, or B.Sc degree in a related field.
- Fluency in English is mandatory; proficiency in Hausa is required.
- 2-3 years of experience in a customer support role.
- Familiarity with CRM systems.
- Strong verbal communication and active listening skills.
- Ability to multi-task, set priorities, and manage time effectively.
- Computer literacy and strong interpersonal skills.
How to apply
Send your CV to hr@dktnigeria.org. Please use “Call Centre Agent (Hausa) – Lagos” as the subject line of your email. The application deadline is November 13, 2026.
Apply by email: hr@dktnigeria.org
