- Company: Marriott International
- Location: Lagos, Nigeria
- Job type: Full-time
About the role
Marriott International is seeking an Assistant Front Desk Manager to join the Sheraton Lagos Hotel team. This is a full-time, entry-level management position focused on leading daily shift operations and supporting the Front Office department. You will help ensure guest and employee satisfaction while contributing to the achievement of operating budgets.
Responsibilities
- Lead and support the Front Desk team, including Bell/Door Staff, Switchboard, and Guest Services.
- Guide daily shift operations and communicate performance expectations to staff.
- Coach, counsel, and encourage employees to build a culture of trust and respect.
- Handle guest complaints, resolve disputes, and negotiate solutions.
- Supervise staffing levels to meet service, operational, and financial goals.
- Train staff on credit policies and same-day selling procedures to maximize revenue.
- Implement customer recognition programs and monitor guest satisfaction results.
- Support human resource activities, including performance appraisals and training.
Requirements
- Option 1: High school diploma or GED, plus 2 years of experience in guest services, front desk, or a related professional area.
- Option 2: A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no work experience required).
How to apply
Interested and qualified candidates should apply online via the link below.
