- Company: MTN Nigeria
- Location: Ikoyi, Lagos
- Job type: Full-time
- Deadline: 19 October 2026
About the role
MTN Nigeria is looking for an Analyst – Loyalty Management to join their Marketing division in Ikoyi, Lagos. In this position, you will support the delivery of loyalty programmes that drive subscriber retention and value realization. You will work closely with the Loyalty Manager to identify business adjacencies that strengthen customer retention and sustained spend.
Responsibilities
- Support the Loyalty Manager in identifying and activating business adjacencies to strengthen customer retention.
- Collaborate with cross-functional teams to track and migrate eligible customers into loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes, including monitoring disbursement and resolving exceptions.
- Extract, validate, and analyze loyalty data to generate accurate reports and actionable insights.
- Prepare briefs, reports, and presentations for loyalty management activities.
- Coordinate contract documentation, purchase orders, and supplier payments in accordance with established processes.
Requirements
- First Degree in any related discipline.
- Fluent in English.
- 3-7 years of experience, including a minimum of 3 years in an area of specialisation.
- Experience working in a medium organization.
- Work experience in customer analytics, loyalty programme reporting, market research, or business insights is an added advantage.
How to apply
Interested and qualified candidates should click here to apply online. The application deadline is 19th October 2026.
