- Company: LemFi (Formerly Lemonade Finance)
- Location: Remote
- Job type: Full-time
- Deadline: 2 November 2026
About the role
LemFi (YC S21) is building a neobank for the African diaspora in North America and Europe. We provide multi-currency accounts that allow users to hold, send, and receive money from Africa for both business and personal needs. As a fast-paced startup with entities in the UK, USA, Canada, and Nigeria, we need you to familiarize yourself with the statutory and regulatory requirements in these locations.
In this role, you will protect LemFi and its customers from fraud losses while keeping our products easy and safe to use. You will report to the FinCrime Operations Manager and work at the centre of day-to-day fraud decisions, balancing loss prevention with customer experience.
Responsibilities
- Review and decide on fraud alerts and cases to block, restrict, or release activity.
- Run end-to-end investigations into card funding fraud, account takeover, APP scams, and coordinated account networks.
- Handle fraud reports and recall requests from customers, banks, and payment partners within agreed SLAs.
- Manage chargebacks by reviewing card disputes, gathering evidence, and submitting responses within deadlines.
- Respond to fraud-related customer tickets with clarity, professionalism, and empathy.
- Identify emerging fraud trends and suggest rule or control changes to reduce losses.
- Escalate cases with money laundering concerns to the AML team.
- Collaborate with product, engineering, and payments teams to improve fraud rules and controls.
Requirements
- 1-3 years of fraud experience in a fintech, payments company, or bank.
- Hands-on experience with card fraud, chargebacks, APP scams, and account takeover investigations.
- Experience handling fraud reports and recall requests from banks and partners.
- Understanding of fraud rules in the markets we operate in, including APP scam reimbursement and card scheme dispute rules.
- Strong written and verbal communication skills in English.
- Good skills in Google Sheets or Excel; SQL or Metabase is a plus.
- Excellent organisational skills with strong attention to detail.
- Willingness to work shifts, including weekends and public holidays, as we run a 24/7 operation.
How to apply
Interested and qualified candidates should click here to apply online.
