- Company: BeaconHealth Diagnostics – MDaaS Global
- Location: Umuahia, Abia State
- Job type: Full-time
About the role
MDaaS Global operates BeaconHealth Diagnostics, a network of tech-enabled clinics providing radiology, pathology, and cardiology services across Nigeria. We are looking for an Admin Officer (Front Desk) to join our team in Umuahia, Abia State. This is a full-time, onsite position within the Clinic Operations department, reporting directly to the Center Manager.
As the first point of contact for patients, you will play a key role in ensuring a positive patient experience and maintaining high-quality data records.
Responsibilities
- Handle enquiries: Answer phone and in-person questions from patients and clinicians courteously, and connect callers to the Center Manager when necessary.
- Guide patients: Welcome patients warmly, identify their needs, collect referral forms, direct them to the waiting area, and hand over printed results.
- Capture information: Accurately document patient visits and bookings in the BeaconOS platform.
- Follow up: Collect patient feedback, support surveys, and escalate any concerns to the Center Manager.
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- Minimum of 1 year’s experience in a front desk, reception, or customer service role.
- Excellent spoken communication skills and a warm, patient-friendly manner.
- Strong attention to detail and accurate data entry skills.
- Ability to remain composed during busy periods.
- Computer literacy and comfort with digital record systems (training on BeaconOS is provided).
- Preferred: Experience in a healthcare front desk role and fluency in the local language spoken by patients in Umuahia.
How to apply
Interested and qualified candidates should click here to apply online.
