- Company: Glovo Nigeria
- Location: Lagos
- Job type: Full-time
About the role
Glovo is a fast-growing delivery platform operating in Europe, Hispanic America, and Africa. We are hiring an Account Manager, SMB to join our team in Lagos. In this role, you will own the end-to-end relationship with a portfolio of small and medium business partners, driving their growth and ensuring they succeed on the platform.
Responsibilities
- Manage a portfolio of SMB partners, focusing on orders, GMV, AOV, and profitability.
- Drive commercial growth by negotiating commissions, securing promotions, and upselling digital products.
- Maintain a high engagement rhythm with approximately 40 partner calls daily and 1–2 field days per week.
- Use data from Looker, Google Sheets, and Salesforce to conduct weekly portfolio reviews and identify trends.
- Collaborate with operations teams to resolve issues affecting partner availability, prep times, and delivery.
- Act as the voice of the partner within Glovo, sharing market insights to shape new campaigns.
- Monitor at-risk partners and resolve escalations to minimize churn.
Requirements
- 1–3 years of experience in account management, sales, business development, or merchant management.
- Proven track record of hitting commercial targets and negotiating with business owners.
- Strong analytical skills with confidence in Excel, Google Sheets, and dashboards.
- Experience managing multiple accounts simultaneously with strong follow-through.
- Excellent spoken and written English.
- Based in Lagos or Abuja and willing to spend time in the field.
Nice-to-have:
- Bachelor’s Degree in Business, Economics, Marketing, or a related field.
- Knowledge of food delivery or q-commerce metrics.
- Experience selling digital ads or promotions.
- SQL or Looker skills.
- Fluency in Yoruba, Hausa, Igbo, or Pidgin.
How to apply
Interested and qualified candidates should click here to apply online.
