- Company: Cobranet Limited
- Location: Lekki Phase 1, Lagos
- Job type: Full-time
- Deadline: 30 November 2026
About the role
Cobranet Limited, an internet solutions provider established in 2003, is seeking an Account Management Officer to join its team in Lekki Phase 1, Lagos. This full-time position focuses on building long-term relationships with a portfolio of clients and ensuring the successful delivery of digital solutions. The role requires strong communication skills and the ability to work closely with cross-functional internal teams to meet customer needs.
Responsibilities
- Serve as the primary point of contact for customers and build lasting relationships.
- Ensure the timely and successful delivery of solutions aligned with customer objectives.
- Liaise between customers and internal teams to facilitate service delivery.
- Manage client accounts to maintain favorable relationships and satisfaction.
- Identify opportunities for cross-selling and upselling to increase revenue.
- Communicate the progress of monthly and quarterly initiatives to stakeholders.
- Develop new business with existing clients and identify areas for improvement.
- Assist with challenging client requests and issue escalations.
- Conduct daily proactive routine calls for customer surveys.
- Focus on customer retention and win-back strategies.
Requirements
- BA/BS Degree in Business Administration, Sales, or a relevant field.
- Proven work experience as an Account Manager, Key Account Manager, or in a similar role.
- Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
- Experience delivering client-focused solutions.
- Excellent listening, negotiation, and presentation abilities.
- Ability to prioritize tasks and multitask effectively.
- High level of accuracy and attention to detail.
- Ability to handle difficult conversations professionally.
- Strong verbal and written communication skills.
How to apply
Interested and qualified candidates should send their applications to recruitment@cobranet.ng. Please use the job title as the subject of your email. Note that only qualified candidates will be shortlisted. The application deadline is November 30, 2026.
Apply by email: recruitment@cobranet.ng
