Senior Human Resource Operations Associate at Jumia Nigeria

Vacancy job

Senior Human Resource Operations at Jumia Nigeria


Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our of local . JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem.

With over 1 people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also new opportunities for SMEs to grow, and opportunities for a new to thrive.

We are to fill the position below:



Title: Senior Human Resource Operations

Location: Lagos

Employment Type: -time

Department: HR Operations

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  • As a Senior HR Operations Associate, you will be responsible for implementing new company policies and maintaining internal HR systems.
  • Ultimately, you will ensure our HR initiatives are cost-effective, run smoothly and contribute to a work environment by building partnerships with departments leaders and employees across departments own levers on end-to-end employee lifecycle management.

Key Responsibilities

  • Onboard new team members into these teams by ensuring a world class onboarding experience by coordinating initiatives to create the best experience for new hires.
  • Participate in hiring for these teams, developing contract terms for new hires, promotions, and transfers.
  • Monitor internal HR systems and databases.
  • Engage & retain.
  • Manage internal on people related matters.
  • Support organizational development for these functions and participates in the and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
  • Manage offboarding of employees.
  • Address employees’ queries (e.g. on compensation and labor regulations).
  • Identifies training needs for business units and individual executive coaching needs, craft career paths & learning plans.
  • Monitor key HR metrics, create detailed reports on HR costs.
  • Grow & manage performance for these teams by providing day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
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Requirements and Qualifications

  • Bachelor’s Degree preferred.
  • Minimum of 5 years of experience resolving complex people relations issues.
  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and and state respective employment laws.

We Offer

  • Salary: B.3 – C.1
  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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How to Apply

Interested and qualified candidates should:

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