Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

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Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

Stanbic IBTC Bank is a leading African banking group focused on emerging globally. It has been a mainstay of South Africa’s system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

 

 

Job Title: Client Service Officer – South West

Job ID: 60120
Location: Oyo, Ogun, Ondo, Osun, Ekiti
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
  • Proactively and reactively cross sell the Group’s and render frontline service support

Key Responsibilities / Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM according to laid-down policies and procedures.
  • Ensure the ATM are locked away overnight.
  • Handle retained ATM according to laid-down procedures.
  • Perform daily balancing of ATM in conjunction with the Asset Custodian
  • Dispatch and receive ATM to/from away branches.
  • File ATM in received-date order.
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive Selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of information and signature
  • Processing of NSITF transfer.
  • Processing of person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption

Minimum Qualification and Experience

  • A Bachelor’s Degree in any related field.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Job Title: Client Service Officer – Lagos Island

Job ID: 60121
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
  • Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities / Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM according to laid-down policies and procedures.
  • Ensure the ATM are locked away overnight.
  • Handle retained ATM according to laid-down procedures.
  • Perform daily balancing of ATM in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive Selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Processing of client redemption
  • Processing of client change of account information.

Minimum Qualification and Experience

  • A Bachelor’s Degree in any related field.
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

Job Title: Client Service Officer – South-South / South East

Job ID: 60122
Location: Rivers, Bayelsa, Edo, Akwa Ibom, Cross River, Delta, Imo, Abia, Anambra, , Ebonyi
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
  • Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities / Accountabilities
Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
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Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive Selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Processing of client redemption
  • Processing of client change of account information.

Minimum Qualification and Experience

  • A Bachelor’s Degree in any related field.
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.
  • Strong relationship management background.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

Job Title: ATM Custodian

Job ID: 60119
Location: Rivers, Bayelsa, Edo, Akwa Ibom, Cross River, Delta
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
  • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
  • Ensure that swept deposits are correctly handled appropriately
  • Ensure that all irregular items have been actioned before the end of the day
  • Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls
  • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
  • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items

Key Responsibilities / Accountabilities
Monitoring of Cash Holdings:

  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements.

ATM Up-time:

  • Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
  • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
  • Ensure that all ATM terminals are kept clean and maintained in good condition
  • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
  • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly

ATM Cash:

  • Control ATM cash according to laid-down instructions
  • Balance cash at the required intervals
  • Report and action differences in ATM cash promptly
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

  • Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
  • Action Care Suspects accurately and on time, resulting in reduced operating losses.

Legislative Prohibitions:

  • In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
  • In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

Problem Solving:

  • Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
  • Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
  • Resourceful, finding practical to efficiently deal with voluminous workloads, and remain focused on priority issues
  • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
  • Ability to attend to customer queries timeously is required

Planning:

  • Planning is generally on a daily to weekly basis within regular activity cycles

Decision Making:

  • Understand the impact of ATM services provided, the interrelatedness of the services
  • Provided to branch staff, and the impact on customers.
  • Work within set policy, procedures, system parameters and internal controls.
  • Able to Respect authority and take instructions.

Minimum Qualification and Experience

  • Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
  • MBA, ACCA, ACA, CIBN.
  • Candidates should have  1-2 Years work experience.

Experience Description (Branch Operations & Customer Service and Sales):

  • Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
  • Provide excellent service to customers.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

Job Title: ATM Custodian

Job ID: 60118
Location: Oyo, Ogun, Ondo, Osun, Ekiti
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
  • Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
  • Ensure that swept deposits are correctly handled appropriately
  • Ensure that all irregular items have been actioned before the end of the day
  • Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls
  • Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
  • Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
See also  INEC Recruitment 2021 for Observers

Key Responsibilities / Accountabilities
Monitoring of Cash Holdings:

  • Ensure that cash does not exceed prescribed limits
  • Ensure that sufficient cash levels are maintained to meet normal customer requirements.

ATM Up-time:

  • Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
  • Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
  • Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
  • Ensure that all ATM terminals are kept clean and maintained in good condition
  • Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly

ATM Cash:

  • Control ATM cash according to laid-down instructions
  • Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
  • Balance cash at the required intervals
  • Report and action differences in ATM cash promptly

Reports:

  • Action ATM reports as listed on the Duty List promptly Reconcile ATM cash daily
  • Action Care Suspects accurately and on time, resulting in reduced operating losses.

Legislative Prohibitions:

  • In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider
  • In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act

Problem Solving:

  • Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
  • Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation
  • Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues
  • Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity
  • Ability to attend to customer queries timeously is required

Planning:

  • Planning is generally on a daily to weekly basis within regular activity cycles

Decision Making:

  • Understand the impact of ATM services provided, the interrelatedness of the services
  • Work within set policy, procedures, system parameters and internal controls.
  • Able to Respect authority and take instructions.
  • Provided to branch staff, and the impact on customers.

Minimum Qualification and Experience

  • Candidates should possess a First Degree in Finance and Accounting or a First Degree in General Social Science or a First Degree in Business Commerce
  • MBA, ACCA, ACA, CIBN.
  • Candidates should have  1-2 Years work experience.

Experience Description (Branch Operations & Customer Service and Sales):

  • Managing risk, bank asset, Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
  • Provide excellent service to customers.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

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Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

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Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

 

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Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

 

Important Notes

The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.

They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.

We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices

Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?

We encourage all applicants to apply and does not practice any discrimination in any recruitment process.

Applications submitted after the deadline will not be considered.

Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline

Only qualified candidates will be invited for interview

Publisher’s Note:

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Recruitment Opportunities at Stanbic IBTC Bank for Client Service Officer and ATM Custodian

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