Hausa Speaking Contact Centre Agent at ConSol Limited

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ConSol is the provider of Contact Centre Services and Business Outsourcing (BPO) Customer Management (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating . Our Mission is to “Set customer-centric standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

 

Title: Hausa Speaking Contact Centre Agent

Location: Oshodi, Lagos

Employment Type: Contract

Description

  • Handle customer complaints or enquiries via telephone, , chats or text messages.
  • Provide customers with needed information and support
  • Exhibiting competent product .
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize technology to handle volume of calls
  • closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound)
  • Contributes to team effort by accomplishing related as needed.
  • Compile reports.
See also  Accountant at PATOD Energy Limited

Qualification and Experience

  • Bachelor’s Degree, FSLC, OND, HND
  • Minimum of 0 – 3 years relevant work experience.
  • Working of appropriate software and understanding of the Contact center .

Only applicants living within the following axis will be considered:

  • Oshodi/Ilupeju/Mushin
  • Ilasa/Cele/Isolo/Okota/Ajegunle
  • Gbagada/Bariga/Somolu/Oworoshoki/Anthony
  • Yaba/Onipanu/Palmgroove/Fadeyi
  • Maryland
  • Ojota/Ogudu/Ketu

Salary

N40,000 / month.

 

 

How to

Interested and qualified candidates should send their CV to: apply@consollimited.com using the Title as the subject of the mail

 

Application Deadline  27th September, 2021.


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