Graduate ATM Custodian at Stanbic IBTC Bank

Vacancy job

Graduate ATM Custodian at Stanbic IBTC Bank

Jobs

Stanbic IBTC Bank is a leading African banking group on emerging markets globally. It has been a mainstay of ’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional service and leading edge financial solutions. Our growing global success reflects our to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the below:

 

 

Job Title: ATM Custodian

Job ID: 59785

Location: Lagos Mainland, Lagos

Work Arrangement: Fully Office Based

Job Sector: Banking

Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
  • Proactively and reactively cross sell the Group’s products and render frontline service support
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Key Responsibilities / Accountabilities

Control chequebooks:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in -date order.
  • retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive :

  • cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing as required.

 SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal .
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.
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SIAML Management:

  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.

Minimum and Experience

  • A Bachelor’s Degree in any related field
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

 

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How to Apply

Interested and qualified should:

Click here to apply


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