Customer Service Representative at Solynta Energy Limited

Jobs in Nigeria 2021 omadaily

Customer Service Representative at Solynta Limited

Jobs

Solynta Energy Limited is one of the fastest growing providers of urban solar energy solutions in Nigeria, Africa’s most populous country. The company was established in 2013 and is driven to empower Nigerian’s to live a transformed life by providing reliable, affordable clean electricity. We have over 2MW installed across 26 states in Nigeria. Our mission is to displace Nigeria’s 22 million petrol powered generators by 2040.

We are recruiting to fill the below:

 

 

Job Title: Customer Service Representative

Location: Lagos

Employment Type: Full-

Overview

  • We are seeking a Customer Service Representative, to act as a liaison, providing product / services information, answering questions, and resolving any emerging problems that our customer might face with and efficiency.
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Responsibilities

  • Managelargeamounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep of customer interactions, process customer and file documents
  • Follow communication procedures, guidelines and policies
  • Build sustainable relationships and with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call quotas
  • Take the extra mile to engage customers

Requirements

  • Bachelor’s Degree with at least 2 years relevant experience.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Strong written skills
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How to Apply

Interested and qualified candidates should send their CV to: jobs@solyntaenergy.com using the Job Title as the subject of the email.

Note: Applicants must be based in Lagos.

 

  19th November, 2021.


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