Eric Kayser, a fast-growing Hospitality Company with branches in Victoria Island and Ikoyi, Lagos State, is looking for an ambitious and skilled candidates to fill the position below:
Job Title: Customer Service Representative
Location: Ikoyi / Victoria Island, Lagos
Employment Type: Full-time
- We are looking for ambitious, hardworking and skilled personnel to provide our customers with satisfied services, reduce complaints, answer questions, give customers information about products and services.
- Provided fast and friendly customer support overthe counter
- Listening to customers needs or issues and providing helpful solutions to their problems
- Escalate situations involving dissatisfied customers
- Escalating customer dissatisfaction and complaints in other to resolve any issue.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Provide outstanding customer service to guests.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders
- Minimum OND in any field of study.
- Minimum of 2 years experience in a similar role obtained in a well-structured organization.
Skills / Abilities:
- Strong communication, both written and verbal
- Great active listening skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments.
- Exceptional interpersonal and rapport buildingskills
- A patient and empathetic attitude
How to Apply
Interested and qualified candidates should send their resume in Word document or PDF format to: Careers@erickayser.ng clearly indicating the Job Title as subject of the mail
Application Deadline 31st December, 2021.
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