Customer Service Executive at MacTay Consulting

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Customer Service Executive at MacTay Consulting

Jobs

MacTay Consulting – We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are to fill the position below:

 

Job : Customer Service Executive

Location:

Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate leads.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and handling quotas.
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Requirements

  • Candidates should possess a B.Sc / HND qualification with 1 – 2 years experience.
  • Familiarity with systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to -task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.

 

 

How to Apply

Interested and qualified candidates should:

Click here to apply

 

Application Deadline  29th November, 2021.


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