Customer Experience Supervisor at Tremendoc Limited

Jobs in Nigeria 2021 omadaily

Customer Experience Supervisor at Tremendoc Limited

Jobs

Tremendoc Limited is a limited liability company that was incorporated in 2017 as a technology firm whose pilot application is a doctor on demand for connecting patients real to a licensed doctors who can consult, recommend, test and diagnose on a wide range of treatments.

We are recruiting to fill the position below:

 

Job Title: Customer Experience Supervisor

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Industry: Health Tech

Objectives

  • We are looking to hire a customer service supervisor to our service staff to deliver exceptional customer service.
  • The candidate will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing and processes.
  • You will maintain documentation such as correspondence and records, and communicate promotional offers to customers.
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Responsibilities

  • Overseeing and assessing call centre agents activities, and providing them with regular performance-related feedback.
  • Monitoring the activities of customer service .
  • Monitoring doctors availaibility
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Compiling ,weekly and monthly report for evaluation by the team lead
  • the team targets are met
  • Managing customer flow to ensure proficient customer service.
  • Investigating and solving customer service complaints.

Requirements

  • Minimum of B.Sc / HND in any course.
  • 3+ years of experience in a similar position.
  • Outstanding communication , both and verbal.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Proficient computer skills.
  • Proficient standard equipment skills.
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Salary

N100,000 – N120,000 monthly

 

 

How to Apply

Interested and qualified candidates should send their CV to: careers@tremendoc.com using the Job Title as the subject of the email

 

Application Deadline  19th November, 2021.


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