Customer Care Service Executive in an Internet Service Provider (ISP) Company

Vacancy job


Jobs

Ascentech – Our , an Internet Service Provider (ISP), is suitable candidates to fill the position below:

 

Job Title: Customer Service

Location: Lekki, Lagos

Employment Type: Full-

Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Manager

Job Description

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in there is any delay, escalate at deviations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Operational are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes.
  • with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
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Job Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Desired Experience 1 to 3 years in a similar profile.

Essential Attributes:

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team.
  • Should have Planning and organizing skills proven achiever, Should have sharp business acumen.

 

 

How to Apply

Interested and qualified candidates should send their Applications to: cv@ascentech.com.ng using the Job as the subject of the email.

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Note: Only qualified candidates will be shortlisted

 

Application Deadline  30th September, 2021.


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