Customer Care Representative at MK Trend Limited

Customer Care Representative at MK Trend Limited

Jobs

MK Trend Limited is one of the HR consulting and outsourcing firms in the country. We specialise in business process outsourcing, recruitment, Payroll services and other HR services. We have a reputation for professionalism and reliability, we ensure that that partner with us are provided with staffing solutions to meet their staffing needs.

We are recruiting to fill the position below:

Title: Customer Care Representative

Location: , Lagos

Employment Type: Full-time

Responsibilities

  • large amounts of incoming calls
  • Generate leads
  • Meet personal/customer service team targets and handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
See also  HSEQ Officer in an Integrated Marine Service and Logistics Company

Requirements

  • must have effective communication skills.
  • Must have good negotiation and persuasive skills.
  • Must be willing to resume immediately.
  • Minimum of OND.
  • Must be able to work with basic office software.

Salary

 

 

How to Apply

Interested and qualified candidates should forward their CV to: emmanuel@mktrend.net using the job title as the subject of the mail.

: Shortlisted candidates will be contacted and should be willing to attend interview and resume on short notice

 

Deadline  6th December, 2021.


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