Contact Centre Agent at ConSol Limited

Vacancy job


Jobs

ConSol is the premier provider of Centre Services and Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through , trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are to fill the position below:

Job Title: Centre Agent

Location: Oshodi, Lagos

Employment Type: Contract

Job Description

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound .
  • Receive inbound calls
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • closely with Team leads, supervisors and call centre manger to ensure synergy and all customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
See also  Junior Production Manager at Givanas Group of Companies

Qualification and

  • Bachelor’s Degree, FSLC, HND, OND
  • Minimum of 0-3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the center .

Only living within the following axis will be considered:

  • Oshodi/Ilupeju/Mushin
  • Ilasa/Cele/Isolo/Okota/Ajegunle
  • Gbagada/Bariga/Somolu/Oworoshoki/Anthony
  • Yaba/Onipanu/Palmgroove/Fadeyi
  • Maryland
  • Ojota/Ogudu/Ketu

Salary

N40,000 / month.

 

 

How to

Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the mail

 

Application Deadline  27th September, 2021.


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