Client Service Officer, North West / North Central at Stanbic IBTC Bank

Jobs in Nigeria 2021 omadaily

Client Service Officer, North West / North Central at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading banking group focused on emerging markets . It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:



Title: Client Service Officer, North West / North Central

Job ID: 59779

Location: Abuja

Work Arrangement: Fully Office Based

Job : Banking

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Job Purpose

  • To manage clients’ enquiries, complaints and request while ensuring prompt resolution (Group wide).
  • Proactively and reactively cross sell the Group’s products and render frontline service support

Key Responsibilities/Accountabilities

Control chequebooks:

  • Attend to telephonic queries regarding cheque .

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.


  • off-cycle statements at customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers
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Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily report on applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all document to appropriate unit after execution
  • Cross sale
  • Processing of client redemption
  • Processing of client of account information.
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Minimum Qualification and Experience

  • A Bachelor’s Degree in any related field
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit successfully.
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.



How to

Interested and qualified candidates should:

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